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Cisco uccx historical reports

Cisco uccx historical reports

Name: Cisco uccx historical reports

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21 Jul All - has the Historical Reporting download been removed from UCCX , and been replaced with Cisco Unified Intelligence Center?. 18 Oct Cisco Unified Contact Center Express Historical Reporting Guide, Release Missing " Cisco Unified CCX Desktop suites" on UCCX 11 Mar Introduction. This document discusses how to troubleshoot some of the issues that appear when you try to generate historical reports in Cisco  No Data Available in the - Solution.

Cisco Unified CCX Historical Reports. User Guide, Release (1). Cisco Unified Contact Center Express and Cisco Unified IP IVR . Release (1). April 18 Oct About This Guide. The Cisco Unified Contact Center Express Historical Reporting Guide describes all the fields in a historical report. In addition. 20 Jun On the PC where the Historical Reports client is installed, navigate to c:|\Cisco UCCX Historical Reports\ReportTemplates\.

11 Jun Cisco Unified Contact Center Express Historical Reporting Guide, Release Query Designs Historical Reports 99 UCCX Agent Campaign. 15 Dec Cisco Unified Contact Center Express Historical Reporting Guide, Query Designs Historical Reports UCCX Agent Campaign. List. 23 Apr Intelligence Center, then run the CLI command utils uccx synctocuic Historical reports are the preconfigured reports in Unified Intelligence Center. Unified CCX Historical Datastore; Historical Reporting Configuration. 7 Oct Cisco Unified Contact Center Express Historical Reporting Guide, Release ( 1) -Report Reference Values List. 3 Nov Cisco Unified Contact Center Express Reporting Guide, Release (1) -Live Data Reports. The calls that are marked handled by the UCCX script are not counted in the handled calls. Total Calls Historical Reports.

Chat CSQ Activity Report. Chat CSQ Agent Summary Report. Chat Traffic Analysis Report. Email reports. Email Agent Activity. Cisco Unified CCX Administration Guide, Release (2) -Unified CCX Historical Reporting Management. Cisco Unified Contact Center Express Reporting Guide, Release (1) - Historical Reports. To avoid any inconsistencies in the report data, view the historical reports during the off-peak hours. UCCX Agent Campaign. List. 15 Dec Trust Self-Signed Certificate for Live Data Reports Report Viewer Historical Report Viewer Cisco Unified Contact Center Express.

15 Mar URL for the UCCX CUIC Web Consoler is https://ip_address/cuic. When initially logging in, use the UCCX Administrator credentials. I downloaded the UCCX historical reporting application and installed (which looked like it had completed successfully), however, when I launch. 30 Jan Posts about Historical Reports written by amyengineer. In Cisco Agent Desktop an agent no longer see his/her call stats in the call log. Go to UCCX Serviceability -> Tools -> Control Center – Network Services-> and see if. 2 Apr The Historical Reporting program is part of the the Cisco Unified Call Center Express (Unified CCX) product. The Cisco Unified Intelligence.

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